Your privacy matters to us. This policy explains exactly what data joya77 collects, why we collect it, how we use it, and what rights you have over your personal information.
Our Commitments
Six principles that guide how joya77 collects, stores, and protects your personal data every single day.
Joya77 collects only the personal data that is necessary to operate your account, process payments, and comply with legal requirements. We do not collect data for the sake of it, and we never ask for information that isn't relevant to your use of the platform.
All data transmitted between your device and joya77 is protected using industry-standard TLS encryption. Sensitive data stored on our servers — including payment details and identity documents — is encrypted at rest. Your information is never stored in plain text.
Joya77 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is shared only where strictly necessary — for payment processing, identity verification, or legal compliance — and never beyond that.
You have the right to access, correct, and in certain circumstances delete the personal data joya77 holds about you. You can also opt out of marketing communications at any time. Joya77 will respond to all data requests within a reasonable timeframe.
Joya77 retains your personal data only for as long as it is needed to fulfil the purposes described in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymised in line with our data retention schedule.
Where joya77 shares data with third-party service providers — such as payment processors or identity verification services — we are transparent about who those parties are and what data they receive. All third parties are contractually bound to protect your information.
Joya77 takes your privacy seriously. This Privacy Policy explains how joya77 collects, uses, stores, and protects the personal information you provide when you register, play, or interact with the joya77 platform in any way.
We know that handing over personal information to an online platform requires trust. That trust is something joya77 works hard to earn and maintain. We are committed to being transparent about our data practices and to giving you meaningful control over your personal information.
This policy covers all personal data collected through joya77.net, the joya77 mobile app, and any communications between you and the joya77 support team. It applies to all registered players and to visitors who browse the platform without registering.
If you have questions about anything in this policy, you can contact the joya77 privacy team at [email protected] at any time.
Joya77 collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, phone number | Account communication, support, security alerts |
| Financial Data | Payment method details, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud prevention, performance |
| Usage Data | Games played, bet history, session duration | Platform improvement, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence | Customer service, dispute resolution |
Joya77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming purposes (for example, if you disclose a gambling-related health concern to our support team).
Joya77 collects your personal data through the following means:
Where joya77 receives data about you from a third party, we ensure that the third party had a lawful basis for sharing that data with us and that the data is used only for the purposes described in this policy.
Joya77 uses your personal data for the following purposes:
You can opt out of marketing communications from joya77 at any time by clicking the unsubscribe link in any marketing email or by contacting support. Opting out of marketing will not affect essential account communications.
Joya77 uses cookies and similar technologies on joya77.net to make the platform work correctly, to remember your preferences, and to understand how players use the site so we can improve it.
The cookies used by joya77 fall into the following categories:
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the joya77 platform. For full details on the cookies joya77 uses, contact [email protected].
Joya77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While joya77 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your joya77 account and never share your login details with anyone.
Joya77 retains your personal data for as long as your account is active and for a period after account closure as required by law and our operating obligations. The specific retention periods that apply are:
When data reaches the end of its retention period, joya77 securely deletes or anonymises it so that it can no longer be linked back to you as an individual.
As a joya77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact joya77 support at [email protected] with your request and account details.
Request a copy of the personal data joya77 holds about you. We will provide this within 30 days of your request.
Ask joya77 to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Object to joya77 processing your data for direct marketing purposes. We will stop immediately upon receiving your objection.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Ask joya77 to restrict processing of your data in certain circumstances, for example while a dispute about accuracy is being resolved.
The joya77 platform is strictly for adults aged 18 and over. Joya77 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on joya77 or provided us with personal data, please contact us immediately at [email protected].
Upon receiving such a report, joya77 will promptly investigate, close the account if the user is found to be underage, delete any associated personal data, and return any deposited funds to the payment source.
Joya77 uses age verification checks during registration and reserves the right to request additional proof of age at any point. Protecting minors from accessing gambling services is a responsibility we take seriously.
Joya77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date.
For significant changes that affect how we use your personal data, joya77 will notify registered players by email or through an in-platform notification before the changes take effect. We encourage you to review this page periodically so you are always aware of how your data is being handled.
Your continued use of the joya77 platform after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using joya77 and contact support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way joya77 handles your personal data, please get in touch with our privacy team. We aim to respond to all privacy-related enquiries within 5 business days.
For questions about your account terms, please refer to our Terms and Conditions. For information about responsible gaming tools and support, visit our Responsible Gaming page.
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