Joya77 Terms and Conditions

1 Acceptance of Terms

By registering an account on joya77, making a deposit, or using any part of the joya77 platform — including the website at joya77.net and the joya77 mobile app — you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them.

If you do not agree with any part of these Terms, you must not use the joya77 platform. Continued use of joya77 after any update to these Terms constitutes your acceptance of the revised version.

These Terms apply to all users of joya77, including registered players, visitors browsing the platform, and anyone who interacts with joya77 content or services in any way.

2 Eligibility

To register and play on joya77, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be acting on behalf of another person or entity when registering or playing on joya77.
• You must not be a current employee, contractor, or close family member of a joya77 employee or contractor.

Joya77 reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until the matter is resolved.

3 Account Registration

When you register on joya77, you are required to provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, email address, phone number, and any other details requested during the registration process.

You are responsible for maintaining the security of your joya77 account. This means keeping your password confidential, not sharing your login details with anyone else, and logging out of shared devices after each session. Joya77 will not be held responsible for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure.

Each player is permitted to hold only one joya77 account. The following are strictly prohibited:

• Registering more than one account under the same name or identity.
• Using multiple accounts to claim bonuses more than once.
• Sharing an account with another person.
• Registering an account on behalf of someone else.

If joya77 detects duplicate accounts linked to the same individual — whether by name, device, IP address, payment method, or any other identifier — all associated accounts may be suspended and balances forfeited pending investigation.

4 Deposits and Withdrawals

Joya77 supports a range of local payment methods for players in Bangladesh, including bKash, Nagad, Rocket, and other methods listed on the payments page. All transactions are processed in BDT (Bangladeshi Taka).

Deposits are generally credited to your joya77 account within minutes of a successful transaction. If a deposit does not appear within 30 minutes, contact joya77 support with your transaction reference number.

Regarding withdrawals, the following conditions apply:

• You must complete identity verification (KYC) before your first withdrawal is processed.
• Withdrawals will only be sent to the same payment method used for your deposit.
• Minimum and maximum withdrawal amounts apply and are listed on the payments page.
• Joya77 reserves the right to request additional documentation before processing any withdrawal.
• Withdrawals of bonus-derived funds are subject to wagering requirements being met in full.

Joya77 does not charge fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction fees, which are outside joya77's control.

5 Bonuses and Promotions

Joya77 offers a range of bonuses and promotions to both new and existing players, including welcome bonuses, reload bonuses, and app-exclusive offers. All promotions are subject to the specific terms stated on the relevant promotion page, as well as the general bonus rules set out here.

General bonus rules that apply to all joya77 promotions:

• Each bonus may only be claimed once per player, per household, and per payment method unless otherwise stated.
• Wagering requirements must be completed in full before any bonus-derived winnings can be withdrawn.
• Bonuses expire within the timeframe stated on the promotion page. Expired bonuses and associated winnings will be removed from your account.
• Joya77 reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.
• Bonuses are intended for recreational play only. Any attempt to exploit bonus terms — including through arbitrage, low-risk betting patterns, or collusion — will result in bonus cancellation and may lead to account suspension.
• Free bets and free spins awarded as part of a promotion are non-transferable and have no cash value until wagering requirements are met.

If you are unsure whether a particular betting strategy qualifies as bonus abuse under joya77's terms, contact support before proceeding. Joya77's decision on bonus-related disputes is final.

6 Gameplay and Fair Play

All games available on joya77 use certified random number generators (RNG) to ensure fair and unpredictable outcomes. Joya77 does not manipulate game results in favour of the house beyond the stated return-to-player (RTP) percentages published for each game.

The following conduct is strictly prohibited on the joya77 platform:

• Using automated software, bots, or scripts to play games or place bets.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Using VPNs or proxy services to circumvent geographic restrictions.
• Engaging in any form of money laundering through the joya77 platform.
• Providing false information during registration or verification.

Joya77 monitors all gameplay activity. Where prohibited conduct is detected, joya77 reserves the right to void affected bets, suspend or permanently close the account, withhold any associated winnings, and report the matter to relevant authorities where required by law.

7 Responsible Gaming

Joya77 is committed to promoting responsible gaming. We provide tools that allow players to manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are accessible from your account settings at any time.

If you choose to self-exclude from joya77, your account will be restricted for the duration you select. During a self-exclusion period, you will not be able to log in, deposit, or place bets. Joya77 will also suppress any marketing communications to you during this period.

Joya77 encourages all players to set personal limits that reflect their financial situation and to treat gaming as entertainment rather than a source of income. If you are concerned about your own gaming behaviour or that of someone you know, please visit our Responsible Gaming page for guidance and support resources.

• Deposit limits can be set daily, weekly, or monthly from your account settings.
• Session reminders can be configured to alert you after a set period of play.
• Self-exclusion can be applied for periods ranging from 24 hours to permanent closure.
• Once a self-exclusion is active, it cannot be reversed until the selected period has elapsed.

8 Privacy and Data

Joya77 collects and processes personal data in accordance with our Privacy Policy, which is available at joya77.net/privacy-policy. By using the joya77 platform, you consent to the collection and use of your data as described in that policy.

Joya77 will never sell your personal data to third parties for marketing purposes. Data is shared only where required for payment processing, identity verification, fraud prevention, or legal compliance.

You have the right to request access to the personal data joya77 holds about you, to request corrections, and in certain circumstances to request deletion. To exercise these rights, contact joya77 support with your request.

9 Limitation of Liability

Joya77 provides its platform on an "as available" basis. While we make every effort to ensure the platform is accessible and functioning correctly at all times, we cannot guarantee uninterrupted service. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect availability.

To the maximum extent permitted by applicable law, joya77 shall not be liable for any indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to:

• Loss of winnings due to technical errors or platform downtime.
• Losses resulting from unauthorised access to your account caused by your own negligence.
• Losses arising from your reliance on information provided on the joya77 platform.
• Any interruption to gameplay caused by your internet connection or device.

In all cases, joya77's total liability to you shall not exceed the amount you have deposited into your account in the 30 days preceding the event giving rise to the claim.

10 Account Termination

You may close your joya77 account at any time by contacting support. Upon closure, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to your verified payment method.

Joya77 reserves the right to suspend or permanently close your account without prior notice if:

• You have breached any part of these Terms and Conditions.
• We suspect fraudulent, abusive, or illegal activity on your account.
• You have provided false or misleading information during registration or verification.
• You have opened multiple accounts in violation of the one-account rule.
• We are required to do so by law or regulatory instruction.

Where an account is closed due to a breach of these Terms, joya77 reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited in full.

11 Changes to These Terms

Joya77 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "last updated" date. For significant changes, joya77 will notify registered players via email or an in-platform notification.

Your continued use of the joya77 platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using joya77 and close your account.

We recommend checking this page periodically to stay informed of any updates. The current version of the Terms always supersedes all previous versions.

12 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering on joya77, our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: available directly from the joya77 platform after login
• FAQ: visit joya77.net/faq for answers to common questions

For responsible gaming concerns specifically, please visit our dedicated Responsible Gaming page where you will find additional resources and guidance.